Update (1507ET): Facebook appears to have more than DNS issues, as NYT’s Sheera Frenkel reports:
“Was just on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate extent of outage because their badges weren’t working to access doors.”
Was just on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate extent of outage because their badges weren’t working to access doors.
— Sheera Frenkel (@sheeraf) October 4, 2021
This may suggest Facebook’s internal systems are down. DNS issues that affect the website don’t hinder employees from entering buildings.
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Update (1448ET): It’s been several hours, and Facebook, Instagram, Whatsapp, and Facebook Messenger, are still down. According to internet researchers, Facebook appears to be dealing with a Domain Name System (DNS) issue.
Internet security researcher Brian Krebs tweeted:
Confirmed: The DNS records that tell systems how to find Facebook.com or Instagram.com got withdrawn this morning from the global routing tables. Can you imagine working at FB right now, when your email no longer works & all your internal FB-based tools fail?
To be more precise (and Geek Factor 5) the BGP routes serving Facebook’s authoritative DNS were withdrawn, rendering all Facebook domains inaccessible. That’s per @DougMadory , who knows a few things about BGP/DNS.
Searching for Facebook’s DNS records comes up empty-handed.
NBC News’ Kevin Collier called the DNS issues at Facebook “really bad.”
Don't yet know exactly what's behind the DNS issue that's knocked Facebook/Instagram/WhatsApp offline, but it's really bad. Pretty much everything that runs through those three companies are inaccessible. Employees can't even enter conference rooms because they're IoT!
— Kevin Collier (@kevincollier) October 4, 2021
There’s even a ripple effect across the internet.
JUST IN: Facebook's DNS problem is actually affecting the internet. DNS providers are being hammered with queries pic.twitter.com/GrzsJ5SHWm
— Insider Paper (@TheInsiderPaper) October 4, 2021
Meanwhile, everyone on Twitter…
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Downdector reports that Facebook, Instagram, Whatsapp, and Facebook Messenger are experiencing issues and /or outages worldwide. The outage comes just before a Facebook whistleblower is set to testify before Congress on Tuesday.
Users began to report issues with the social media platform around 1120 ET.
Facebook users report the website won’t load with an error message that reads:
“Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”
Facebook spokesperson Andy Stone acknowledged on Twitter that “some people are having trouble accessing our apps and products.”
We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
— Andy Stone (@andymstone) October 4, 2021
The timing of the widespread outages comes as a Facebook whistleblower will be testifying before Congress on Tuesday. The whistleblower appeared on “60 Minutes” Sunday, detailing the tech company’s mission to put profit before doing “what was good for the public,” including clamping down on hate speech.
Shares of the tech company slid 6% by early afternoon, tumbling not just on the whistleblower but also the global outage.
Facebook users took to Twitter to complain about the outages:
The Facebook DNS outage will quickly expose the hidden dependencies some of us have on Facebook (company), even if we barely use the social network.
For me, it's WhatsApp.
Reminds me of the story of when Google took down their "Chubby" service:
— Danny Kopping (@dannykopping) October 4, 2021
… and there’s this:
Does anyone else think this Facebook outage is timed perfectly if they want to clean house in the face of the whistleblower’s interview so that even more dirt isn’t found?
— Tim Palomo (@timpalomo1) October 4, 2021
Facebook, WhatsApp and Messenger all down in major outage.
— Graham Riddell Photography (@GR_SLR) October 4, 2021
If anyone out there is wondering, I can confirm that Facebook and Instagram are having massive outages.
— Adam Greenbaum (@Greenbaumly) October 4, 2021
Twitter user Chad Loder tweeted: “someone nuked the DNS A and AAA records for Facebook, Instagram, and WhatsApp.”
Twitter CEO Jack Dorsey responds to Loder’s tweet and asks “how much?”
how much? https://t.co/fH0zXw7rV9
— jack⚡️ (@jack) October 4, 2021
Let the conspiracy theorists run wild with today’s events:
“Facebook is down because it was trending for a whistleblower testifying before congress today. Now they are trending for being down. Clever PR stunt,” said one Twitter user.
On the bright side, with a broad part of social media platforms down today, maybe people will get back to work and boost global productivity since the outage is broad.
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